Privacy policy
Privacy Policy
Effective Date: 19 October 2026
Website: https://www.bigalpha.pk
1. Introduction
Welcome to Big Alpha. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, or contacting our team.
This Privacy Policy explains how Big Alpha collects, uses, stores, shares, and protects your information when you use our website and services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
When you place an order, contact us, or submit a form, we may collect:
* Full name
* Phone number and email address
* Shipping and billing address
* Order details and purchase history
* Information you voluntarily provide through customer support
Payment Information
Payments are processed through the payment methods made available at checkout. We may receive payment confirmations and transaction references. Sensitive payment information is handled by the relevant payment provider where applicable.
Technical Information
When you browse our website, certain technical information may be collected automatically, including:
* IP address and browser type
* Device and operating system information
* Pages visited and interactions with our website
* Referring websites and general usage data
Cookies and Similar Technologies
We may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve your shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
3. How We Use Your Information
Big Alpha may use your information to:
* Process, confirm, and deliver orders
* Contact you regarding orders, delivery, or customer support
* Process payments and verify transactions
* Respond to questions, complaints, and requests
* Improve our website, products, and customer experience
* Prevent fraudulent transactions and misuse
* Send promotional communications where permitted and, where required, with your consent
* Comply with applicable legal and regulatory obligations
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
* Courier and logistics companies for delivery
* Payment processors and financial service providers
* Website hosting, analytics, and technical service providers
* Professional advisers and government authorities where legally required
Such information will be shared only as reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no online system or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and legally permissible.
7. Your Privacy Rights
Subject to applicable law, you may request to:
* Access personal information we hold about you
* Correct inaccurate or incomplete information
* Request deletion of information where retention is not legally required
* Withdraw consent to optional marketing communications
* Ask questions about how your information is processed
We may need to verify your identity before processing a request.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other platforms. These services operate under their own privacy policies and practices.
Big Alpha is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before sharing information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. Any revised policy will be published on this page with an updated effective date.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Big Alpha through the contact details provided on our website:
Website: https://www.bigalpha.pk
Email: bigalpha@gmail.com
Phone/WhatsApp: +92 310 0045280
Business Address: Karim Block Market Lahore