Terms of service
Terms and Conditions
Effective Date: 19 October 2026
Website: https://www.bigalpha.pk
1. Introduction
Welcome to Big Alpha. These Terms and Conditions govern your access to and use of https://www.bigalpha.pk, including purchases made through our website.
By browsing our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
In these terms, “Big Alpha,” “we,” “us,” and “our” refer to the business operating this website. “You” and “customer” refer to any visitor or purchaser.
2. Eligibility and Use of the Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must provide accurate and complete information when placing an order. You must not misuse our website, interfere with its operation, attempt unauthorized access, or engage in fraudulent activities.
Where a customer is not legally capable of entering into a binding contract, the involvement of a parent, guardian, or authorized representative may be required under applicable law.
3. Products and Product Information
Big Alpha makes reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.
However:
* Product colours and appearance may vary slightly due to screen settings and lighting.
* Product images may be illustrative where indicated.
* Specifications and availability may change without prior notice.
* A product displayed on the website may become unavailable before an order is confirmed.
If a material error or unavailability affects your order, we may contact you to discuss an appropriate resolution, including cancellation and a refund where applicable.
4. Prices and Payment
All prices and applicable charges will be displayed on the website or at checkout. The currency used is Pakistani Rupees (PKR), unless otherwise stated.
Delivery charges, taxes, and other applicable fees will be disclosed where relevant before you complete your purchase.
Available payment methods will be displayed at checkout. An order may require payment verification before it is processed.
Big Alpha reserves the right to correct genuine pricing or listing errors. If an order has been placed at an incorrect price, we will contact you before proceeding with the affected order.
5. Orders and Order Acceptance
Submitting an order constitutes a purchase request; it does not necessarily mean the order has been accepted.
We may contact you to verify order details, delivery information, or payment status. We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock unavailability, or inaccurate customer information.
If payment has already been collected for an order that is cancelled, any applicable refund will be processed in accordance with our refund arrangements and applicable law.
6. Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer, subject to service availability.
Estimated delivery times are indicative and may vary because of courier operations, weather, public holidays, remote locations, security conditions, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
For further details, please refer to our Shipping Policy published on the website.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to Big Alpha’s applicable return and refund policy, the condition of the product, and applicable consumer protection requirements.
Customers should inspect delivered products promptly and contact us if an item is damaged, defective, incorrect, or missing.
Any request must include the order reference and sufficient details to allow us to investigate. Additional photographs or other supporting information may be requested where reasonably necessary.
Nothing in these Terms excludes any consumer right that cannot lawfully be excluded.
8. Cancellations
Customers wishing to cancel an order should contact Big Alpha as soon as possible.
A cancellation request may not be possible once an order has been packed, dispatched, or handed over to the courier. Any approved cancellation or refund will be handled according to the applicable policy and law.
9. Promotions and Discounts
Promotional offers, discount codes, and special campaigns may be subject to separate eligibility requirements, validity periods, stock limitations, and other disclosed conditions.
Unless expressly stated, promotions cannot be combined with other offers or exchanged for cash. Big Alpha may modify or discontinue a promotion in accordance with its stated conditions and applicable law.
10. Intellectual Property
Website content, including text, graphics, photographs, logos, branding, design elements, and other materials, is owned by Big Alpha or used with permission, unless otherwise stated.
You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without prior written permission, except where permitted by law.
11. Limitation of Liability
To the extent permitted by applicable law, Big Alpha will not be liable for indirect or consequential losses arising from the use of the website, temporary website interruptions, or delays caused by third-party service providers.
Nothing in these Terms limits liability where such limitation is prohibited by law, including applicable rights relating to defective products, misleading representations, or consumer protection.
12. Privacy
Personal information submitted through the website is handled in accordance with our Privacy Policy. By using the website, you acknowledge that your information may be processed as described in that policy and as permitted by applicable law.
13. Events Beyond Our Control
Big Alpha will not be responsible for delays or interruptions caused by circumstances reasonably beyond its control, including natural disasters, courier disruptions, internet or utility failures, government restrictions, and other exceptional events.
We will make reasonable efforts to communicate material disruptions affecting an order.
14. Changes to These Terms
We may revise these Terms and Conditions from time to time. Updated terms will be published on this page with a revised effective date.
Changes will not override rights that customers are entitled to under applicable law.
15. Governing Law and Disputes
These Terms are intended to operate in accordance with the laws of Pakistan, including applicable consumer protection laws.
Disputes should first be raised with Big Alpha so that the parties can attempt to resolve them amicably. Any unresolved dispute will be dealt with by the competent forum under applicable law.
16. Contact Information
For questions about these Terms and Conditions, orders, or customer support, contact:
Website: https://www.bigalpha.pk
Email: bigalpha@gmail.com
Phone/WhatsApp: +92 310 0045280
Business Address: Karim Block Market Lahore